Shipping & Delivery

At SRM Trading Corporation, we are dedicated to ensuring a smooth and reliable delivery process for our customers. Please review our shipping and delivery policy to understand the terms and conditions.

1. Shipping Coverage

  • We offer shipping services across Bangladesh.
  • International shipping may be available upon request; please contact our team for further details.

2. Shipping Charges

  • Shipping charges are calculated based on the delivery location, package weight, and size.
  • Exact shipping fees will be displayed at checkout before confirming your order.

3. Delivery Timeframe

  • Standard Delivery: Typically takes 3-7 business days from the date of order confirmation.
  • Express Delivery: Available for select locations, with a delivery time of 1-3 business days. Additional charges apply.
  • Please note that delivery timelines may vary due to unforeseen circumstances such as weather conditions, public holidays, or carrier delays.

4. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can use this tracking number to monitor your shipment’s status on the courier’s website.

6. Delivery Conditions

  • Deliveries are made to the address specified at checkout. Please ensure all delivery details are accurate to avoid delays.
  • If you are unavailable to receive the order, the delivery agent may attempt re-delivery or contact you for further instructions.

7. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 24 hours of receiving the package.
  • Provide photos of the damaged items and packaging for faster resolution.

8. Undeliverable Packages

  • If a package is returned to us due to incorrect address information or failure to receive it, you may be charged additional fees for re-delivery.